simply swecha - Shipping Policy

Shipping Policy | SimplySwecha

Last Updated: 11th May 2025

1. Introduction

At SimplySwecha, we’re passionate about bringing the authentic flavours of home to your doorstep, from fiery non-veg pickles and wholesome veg pickles to traditional sweets, crunchy snacks, powders, papads, dry fruits, and more.

This Shipping Policy explains how your orders are processed, dispatched, and delivered to you.

2. Order Processing

All orders placed on www.simplyswecha.com are processed within 1-2 business days after we receive payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Timelines

We’ve partnered with reliable, food-safe, and trusted courier services to ensure your order reaches you fresh and intact.

Estimated Delivery Times:

Region	Estimated Delivery Time
Andhra Pradesh & Telangana	3-5 Business Days
Other Cities in India	5-7 Business Days

Note: Delivery times are estimated and may vary due to unforeseen circumstances like weather, courier delays, or regional restrictions.

4. Shipping Charges

We offer simple, transparent shipping charges:

FREE Shipping on all prepaid orders above ₹999
Flat ₹60 shipping fee for orders below ₹999

Cash on Delivery (COD) is currently not available to ensure product safety and efficient logistics.

5. Order Tracking

Once your order is packed and dispatched, you’ll receive a shipment confirmation email and SMS containing your:

Courier partner’s name
Tracking number
Tracking link

You can easily track your order’s journey through the provided link.

For assistance, contact us at:
📧 hi@simplyswecha.com
📞 +91-9640000365

6. Delivery Restrictions

Currently, we deliver only within India.
Deliveries to remote, restricted, or non-serviceable pin codes may be unavailable or subject to extended delivery times. We’ll notify you if your pin code is affected.

7. Packaging & Food Safety

Your orders are packed using food-grade, hygienic, and tamper-proof packaging to maintain product quality and safety during transit.

8. Undelivered / Reattempt Deliveries

If delivery fails due to incomplete address, incorrect contact details, or customer unavailability, the courier may attempt a redelivery.
In case of repeated failed delivery attempts, the order will be returned to us. Re-shipping can be arranged upon customer’s request and additional shipping charges.

9. Order Delays

While we aim for timely deliveries, certain factors beyond our control (like natural calamities, strikes, or pandemic-related restrictions) may occasionally cause delays. We appreciate your patience and understanding in such instances.

10. Contact Us

For any queries or support regarding shipping, tracking, or delivery concerns, feel free to get in touch:

Shipped with soul

At Wholesome, we strive to deliver your organic products in the best condition and as quickly as possible. Below is our comprehensive shipping policy:

Shipping Locations

We ship across all major cities and towns in India.
Currently, international shipping is not available.

Processing Time

All orders are processed within 1 business day.
Orders placed after 12:00 PM IST will be processed the next business day.
Orders are not shipped or delivered on Sundays or public holidays.

Shipping Charges

Standard Shipping: A flat fee applies for orders below ₹1000 (i.e., Not exceeding ₹150) .
Free Shipping: We offer free shipping on orders above ₹1000.
For remote or difficult-to-reach locations, an additional fee may be charged, and we will notify you of any additional shipping fees at the time of checkout.

Delivery Time

Metro Cities: Orders are typically delivered within 3-4 business days.
Non-Metro Cities: Orders are delivered within 4-5 business days, depending on the delivery location.
Delivery time may be affected by factors like holidays, weather conditions, or transportation strikes, which could cause delays.

Order Tracking

Once your order is shipped, you will receive an email with a tracking number and link to track your package.
You can also track your order through the “Track Order” section on our website.

Delivery Partner

We have partnered with reliable courier services to ensure the safe and timely delivery of your products.
All deliveries are subject to the availability of the delivery partner in your area.

Packaging

We prioritise eco-friendly packaging. All organic food products are securely packed in environmentally sustainable materials to maintain their freshness and integrity during transit.

Damaged or Lost Orders

If your order arrives damaged or is lost in transit, please contact us within 24 hours of delivery or the expected delivery date. We will investigate the issue and offer a replacement or refund as per our Return & Refund Policy

Non-Serviceable Areas

In case our delivery partners do not cover your area, we will inform you during the checkout process or via email and provide alternative delivery options, if available.

Order Modifications

Once the order has been shipped, no modifications or changes to the delivery address can be made. Please ensure that your shipping details are accurate at the time of placing the order.

Contact us

If you have any questions or concerns about this Shipping Policy or the protection of your personal information, please contact us at:
Your privacy is important to us, and we are committed to protecting your personal information with the utmost care.